Effective April 4th, 2018, Instagram deployed changes to their API without advanced notice. These changes affected all users of the Instagram API.
Our development team has been hard at work on resolving and refactoring the Socialdrip platform to accompany these unannounced changes.
On Saturday, March 31st, Instagram reduced it's API rate limit (how quickly we can gather data from Instagram) by over 96% which caused some active events to not pull any Instagram posts for up to 1 hour due to the rate limit being reached. Our team implemented a hot fix for this on Saturday to ensure that rate limits are no longer reached and that Instagram posts are still being gathered in real-time.
On Wednesday, April 4th, Instagram deprecated parts of their API, Most of this deprecation is of Instagram user data, which we use primarily for analytic reports and user profile photos on prints/displays. Our development team is hard at work and determined to find a solution for this as soon as possible.
The core functionality of our software is NOT affected by this change, however, for the time being, potential impression and potential reach numbers for Instagram in the analytic reports with be strictly estimates due to these changes. There will also no longer be a profile picture for Instagram users going forward.
We sincerely apologize for these sudden changes as we (and the whole industry) has no advanced notice that Instagram would make these changes. I promise we are hard at work to maintain and improve the our platform by releasing appropriate updates. We will continue to monitor any changes and continue to communicate with you as we learn more. If you have any feedback or suggestions, please reach out so we can best serve you.