There are 2 troubleshooting steps to solving any issue with the Photoboxx not printing. First is to check if the post is showing up in the event on the Photoboxx app, if yes, then you can jump to step 2 and run through the steps of figuring out why it is not printing.
1) Is the post showing up on the Photoboxx app?
if YES: Move to step 2
if NO:
Spelled Correctly? Make sure the hashtag or @mention is spelled correctly.
Private Profile? Check to make sure the user's profile is public. Due to Instagram and Twitter privacy policies, we are only allowed to gather PUBLIC data, therefore posts from private accounts will not show up.
Old Post? Check to make sure it is a brand new post (not an old post that was just tagged)
Account Errors? Check to make sure your linked up social network account doesn't have any errors and is linked up properly. You can check this on the event running page at the top right of the screen or by visiting the social networks page here.
Contact Us - If all of those are correct and it still isn't showing up on Photoboxx, contact us here, via the chat at the bottom right of the screen, or in the app.
2) The post is showing up on the Photoboxx app, but it's not printing.
Connected to Internet? Check to make sure the green light on the Photoboxx is solid, if not, it needs to connect to internet. Use app to connect to WiFi (step by step article here)
Any Printer Errors? Check to make sure the printer is powered on and make sure there are no printer error lights on. (step by step guide to fix error lights here)
Reboot Device! If your device is connected to internet and there are no error lights on your printer, try rebooting the Photoboxx device (unplug and replug)
Contact Us - If reboot doesn't work, contact us here, via the chat at the bottom right of the screen, or in the app.