First off, please read over and review the noted internet requirements and restrictions for the Photoboxx.
Not Connecting over LTE?
This could be for a few different reasons:
(most common) - the LTE signal in the area is not strong enough to connect to internet. Try moving to a different location.
The LTE service for your device is turned off due to a previous membership cancellation and needs to be reactivated. Contact support if you believe this is the issue.
(rare, but possible) The LTE module is damaged or malfunctioned on the device and needs repaired. Contact support if you believe this is the issue.
The most likely fix is to try to connect to a WIFI network or a hard-wired Ethernet connection.
Troubleshooting Steps for connecting to Wifi or Hotspot
Unplug the Photoboxx from power
Replug into power
Force close your Photoboxx app and reopen it.
Login and click "manage devices"
Click "choose wifi network"
Choose the wireless network you want and type in the password
(recommend using a mobile hotspot device)Once linked to the wireless network, it should be connected indicated by a solid green light
Connecting to network with Firewall (via ethernet or wifi)
Unplug the Photoboxx from power
Ensure ethernet cord or ethernet port provides internet to other devices (can browse internet on other laptop or computer)
Work with IT department to whitelist the MAC address on the Photoboxx Device (can be found in the app on the device page)
Replug Photoboxx into power
Plug in ethernet cord or connect to wifi via mobile app
If configured properly, the Photoboxx should be connected indicated by a solid green light