All Collections
How do I cancel my Photoboxx Account?
How do I cancel my Photoboxx Account?
Devon Lind avatar
Written by Devon Lind
Updated over a week ago

You can cancel your Photoboxx Membership at any time by navigating to your account settings:

  • Navigate to Account Settings at the top right of the screen

  • Click on "View Package"

  • Click on "Package Settings"

  • Click on "Cancel Membership"

Upon cancellation you will continue to have access to all features until the end of your billing period. All of your data will be saved, so you can come back and resubscribe at any time.

**Please Note: 

  • If you are subscribed with a lower legacy price, upon cancellation that price will not longer be active. 

  • If you bought a Photoboxx version 7 with a lifetime warranty and LTE connection, upon cancellation you will lose those additional features.

  • All payments are nonrefundable and there are no refunds or credits for partially used periods. 

What if I only use my Photoboxx a couple times a year, is it possible to pay for only when I use it?

Yes, this is possible - but it is a manual process since by default, your account will be billed automatically every billing cycle (monthly or annually) until cancellation.

In order to do this, you will have to subscribe to the Photoboxx Membership for the month that you decide to use your Photoboxx, and then you will have to cancel your membership before the end of your billing cycle. If you have more questions about this process or the cancellation policy, please look over our terms of use.

Did this answer your question?